Member Engagement Specialist- Mountain Communities

Full Time

Entry Level

Member Engagement Specialist – Mountain Communities
Values: Accountability, Collaboration, Integrity, Service-Oriented, Values Differences

Job Title: Member Engagement Specialist – Mountain Communities
Region/Location: Western Colorado (Western Slope, Southwest Colorado, and Mountain Communities) and Pueblo/Southeast Colorado
Department: Mission Delivery
Occupational Job Group: Specialist 2
Pay Range: $20.67-$23.56 per hour
Reports To: Rural Engagement Manager
FLSA Status: Non-Exempt
Terms: Regular, Year-Round, Full-Time, Hybrid
Supervisory Responsibility: None

GENERAL PURPOSE
The Member Engagement Specialist – Mountain Communities is a highly independent, community-based role responsible for growing, sustaining, and strengthening Girl Scout membership in geographically remote and rural mountain regions. This position serves as the primary representative of Girl Scouts of Colorado in assigned communities and requires a self-starter who is comfortable working autonomously, building relationships from the ground up, and managing a wide range of responsibilities.
This role blends program delivery, membership recruitment, volunteer support, and community partnership development into one position. Success depends on the ability to adapt to the unique realities of mountain communities, including distance from council offices, limited local resources, weather-related challenges, and the need for creative problem-solving. The Specialist must be able to exercise sound judgment independently while staying aligned with council strategy, policies, and values.

ESSENTIAL DUTIES & RESPONSIBILITIES
Membership Growth & Recruitment

Serve as the primary member recruitment lead for assigned mountain and rural communities.
Achieve membership growth goals by implementing member recruitment and lead generation strategies tailored specifically to small, rural, and geographically dispersed populations.
Plan and execute member recruitment activities in schools, community centers, libraries, faith-based organizations, local events, and other nontraditional settings.
Use program-based recruitment strategies to introduce families to Girl Scouts through hands-on experiences.
Build and maintain strong relationships with school administrators, educators, and community leaders to create sustainable member recruitment pipelines.

Program Delivery & Implementation

Plan, coordinate, and facilitate Girl Scout programs in mountain communities, including school-based, community-based, and pop-up programs.
Independently manage program logistics, including scheduling, materials, site coordination, travel planning, and participant communication.
Adapt curriculum and delivery methods to meet the needs of rural communities while maintaining program quality and safety standards.
Serve as the on-site facilitator for programs when volunteers are unavailable or capacity is limited.

Volunteer Recruitment, Support & Retention

Recruit, onboard, and support volunteers in communities with limited local infrastructure or council presence.
Provide proactive, ongoing coaching and problem-solving support to volunteers, often remotely or with limited in-person contact.
Partner with Service Unit volunteers to strengthen local volunteer networks and leadership capacity.
Support troop leaders and caregivers with annual membership renewal, engagement strategies, and resource navigation.
Identify volunteer challenges early and collaborate with the Volunteer Relations team to address concerns and conflicts.

Community Presence & Relationship Building

Act as a consistent, trusted, and visible representative of Girl Scouts of Colorado in mountain communities.
Cultivate long-term relationships with families, volunteers, schools, and community partners.
Navigate cultural, logistical, and geographic barriers unique to rural and mountain communities with sensitivity and creativity.
Represent Girl Scouts at community events, meetings, and outreach opportunities.

Administrative & Reporting Responsibilities

Maintain accurate and timely records of recruitment efforts, program delivery, volunteer support, and community outreach activities.
Track participation data and outcomes using council systems (Salesforce preferred).
Communicate regularly with supervisors and cross-functional teams despite working remotely and independently.
Manage time, travel, and workload independently while meeting deadlines and performance goals.

Organizational & Cross-Functional Collaboration

Collaborate with the Recruitment team to align outreach strategies and leverage data insights.
Partner with the Volunteer Success team to ensure seamless onboarding and support for first-year volunteers.
Work closely with the Girl Experience team to connect members to council and partner-led programs.
Support Product Program participation by promoting engagement and assisting volunteers and families.

JOB QUALIFICATIONS
Education and/or Formal Training

No formal education or training requirements.

Experience

Experience in volunteer management, membership development, recruitment, retention, community engagement, or account management preferred.
Demonstrated success working independently in community-based or remote roles.
Experience setting ambitious goals and driving results, including lead management and member conversion.
Experience using customer relationship management systems (Salesforce preferred).

Knowledge, Skills, and Abilities

Strong written, verbal, and interpersonal communication skills, including public speaking and relationship-building.
Ability to work independently with minimal daily supervision and exercise sound judgment.
Highly organized, resourceful, and adaptable in a fast-paced, evolving environment.
Strong problem-solving skills and comfort wearing multiple hats.
Proficiency in Microsoft Office and ability to learn new technologies quickly.
Commitment to diversity, equity, inclusion, and access.
Bilingual and bicultural skills desired but not required.

ADDITIONAL REQUIREMENTS

Ability to pass a criminal background check acceptable to GSCO standards.
Access to reliable transportation with required insurance and willingness to travel extensively within mountain and rural regions.
Valid driver’s license and acceptable driving record.
Ability to work evenings, weekends, and occasional overnight stays.
Ability to transport program materials weighing up to 30 pounds and prepare meeting spaces independently.

GSCO will make reasonable accommodation for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief, unless doing so would result in undue hardship or a direct threat to Girl Scouts of Colorado.
This job description is not intended to be an exhaustive list of duties. Responsibilities may change at any time with or without notice.

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Member Engagement Specialist- Mountain Communities

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